New – Staff, Please See Our List of AI Recommended Tools

We have compiled a curated list of district-reviewed and recommended AI tools for instructional and professional use. Please review the document before adopting new AI platforms in the classroom.

View AI Recommended Tools List

Welcome to the help desk!

To manage technology support requests and better serve you, we use a ticket system. Please use this system to submit any non-emergency support requests. You can also use this system to check the status of existing tickets and use our knowledgebase for quick how-to information and updates. For emergency support requests, please call your building's help desk extension below:

x1300 - High School / O'Hara / Kerr
x2300 - DMS / Fairview / Hartwood

Featured Knowledge Base Articles

Help Documents

Gmail Resources

The district utilizes Gmail for staff and student email communication, staff email addresses are formatted as Firstname_Lastname@fcasd.edu while ...

Getting Started with Google Drive

Google Drive Questions and Answers: Are my files backed up and secure? Yes. Any files you place inside of Google Drive will be automatically uploaded ...

Classroom Phone Voicemail and Features Guide

How to set up your voicemail, check voicemail and access basic features on your classroom phone. Additional instructions are provided in the ...

Office Phone Voicemail Setup

Setting up your voicemail:1) Press RED message/envelope button on your handset.2) Select Voicemail button.3) Enter security code - please contact the ...

Requesting iPad and Mac App Store Apps

To request apps for iPad or the Mac, please follow this guide. There are a few things to keep in mind prior to requesting your App(s): Free vs. Paid ...

New – Staff, Please See Our List of AI Recommended Tools

Welcome to the help desk!

Featured Knowledge Base Articles

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