Frequently Asked Question
Google Drive Questions and Answers:
- Are my files backed up and secure?
Yes. Any files you place inside of Google Drive will be automatically uploaded to Google Drive for secure online cloud storage and backup. You will continue to have the ability to view past revisions of files up to 30 days or 100 revisions of the file. Files must be placed in Google Drive to be backed up.
- Will I lose formatting in Microsoft Word, Excel and other apps when I move my files to Google Drive?
No. You can continue to work with your files in Microsoft Office and any other applications as you always have and nothing will be lost. Simply go to your My Drive folder and double-click the file to open it as you always have and it will open in the app on your computer. However, if you use Google Drive from the web you will only be able to access your files from Google’s apps. Microsoft Office files with complex formatting should only be opened on your computer from Finder inside of your My Drive to prevent any loss of formatting. See our video for more information.
- Are my files outside of Google Drive, such as my Photos Library backed up?
No, files outside of Google Drive are not backed up by the Google Drive for Desktop application. If you wish to backup files outside of Google Drive or Photo Libraries, you may wish to set up your district Apple ID which provides 250GB of free online iCloud storage or utilize a personal external hard drive as a Time Machine Backup. Our Help Desk will be happy to assist you with either of these options.
Setting up Google Drive for Desktop (formerly File Stream) (Video Available):
- Open Google Drive for Desktop - Go to the Finder, choose Applications, and launch Google Drive (Note: If you do not have Google Drive, you may have another application called Backup and Sync. You’ll need to remove this application to move to Google Drive. See Below.)
- Log In - Log in with your CL account and approve any requests for access.
- Make a folder in My Drive and make it available offline - Go to the new Google Drive from your Desktop or the Finder sidebar and open My Drive. Create a folder for your files, such as “Storage” and right click it, choose “Drive File Stream” and click “Make Available Offline.” Note the folder now has a green checkmark next to it, indicating it’s always available.
- Move your files to the new folder - You may want to create additional folders inside your new folder such as “Desktop”, “Documents”, etc. for everything you wish to move over. Go to a folder in Finder such as Documents that you wish to move over, select all of the files (or press Command+A to select everything) and drag and drop the files to your new folder. You can also hold down Command while dragging the files over to move them rather than leave copies behind in their old locations.
- Continue to work with your files as you always have - You can now open, move, rename or do anything you’d like with the files in your My Drive folder as you always have. You can also find these files in the Google Drive website, but you don’t need to work with them from there unless you want to.
Switching to Google Drive (Video Available):
- Disconnect from Google Backup and Sync - Go to the cloud icon in the menu bar, click the vertical “…” menu, then choose Preferences > Settings > Disconnect Account. Choose Disconnect again when prompted.
- Quit Backup and Sync - Go to the cloud icon in the menu bar once again, click the vertical “…” menu, and click “Quit Backup and Sync”
- Delete the Backup and Sync App - Go to the Finder, click Applications, and drag “Backup and Sync from Google” to the trash.
- Wait for Google Drive to install - Within 1-2 hours of deleting Backup and Sync, the new Google Drive will automatically install.