Frequently Asked Question

Current and Resolved Issues
Last Updated 3 years ago

A listing of current and known tech issues. Check this article for the latest updates from the FCASD Ed Tech Services team!

January 26th, 2018 Schoology is currently experiencing technical difficulties (Occasional 502 Message). You can track the status of Schoology at:

September 7th, 2017- Google is investigating an issue with Google Drive. Users are experiencing an issue with file access.

Google has resolved the issue.

June 13th, 2017- The main district switchboard is having issues. Our technical service provider has been contacted.

June 6th, 2017- PowerSchool defaulted to the next school year (2017-2018). I refreshed a settings and the 2016-2017 school year is now the default school year again. The problem should be resolved now.

May 25th, 2017- An update was made to AD Manager last night. This update added another field to the AD export we use to identify new accounts. We re-mapped the fields, so the problem should now be resolved.

Additional Information:
Because of this issue, student passwords were reset to their default setting. We now have an error trap in place so this will not happen again. If the system sees more than 20 additions at one time, it will not run and notify me via email.

May 23rd, 2017 - Our streaming TV web page has been updated: The functionality remains the same it just has a new updated look.

May 18th, 2017 - IEPWriter is currently experiening an intermittent outage of service. IEPWriter's technical support is aware of the issue and working to resolve it. During this time you may not be able to reliably access IEPWriter. Special Education confirmed this as resolved.

May 16th, 2017 - The High School Active Directory Server had a brief disruption of service. Computer logins, Schoology, and other services that utilize Active Directory would have been affected. The issue is now resolved. If you are still issues, logging into services a computer restart should resolve the issue.

May 9th, 2017 - Renaissance Learning experienced an outage of service, during this time students may have had difficulty accessing tests on the Renaissance Learning website. Renaissance Learning reports that issue was resolved in the late afternoon.

May 4th, 2017 - Google was the victim of a massive Phishing Campaign. We notified the district users of the issue via an email in "District Info Read Me."

May 5th, 2017-Google notified the district that the issue was resolved and that 12 of our accounts were compromised. The technology team sent an email to the users of the compromised accounts that recommended they change their passwords as a precautionary measure.

April 28, 2017- It was reported that parents were receiving too much email from PowerSchool. Email notification was not turned off on PS-Test after a data backup test was performed, so parents were receiving email from both the test and production servers. A Fire Wall rule is being utilized to prevent this accident from occurring again.

March 24, 2017- The middle school help desk has received multiple incidents of students having to continually logon to the Schoology Mobile Application. According to Schoology this issue is resolved by moving to the latest Schoology release. We have identified 127 DMS students who have not received the update. We believe we identified a possible reason why the updates have not taken place. We anticipate the fix we implemented will resolve the issue by Monday.

On Monday, March 27th we verified that students on our list are now starting to receive the update. We will continue to monitor the issue.

March 28, 2017 - Almost all DMS I-Pads have received the Schoology Mobile update via JSS. A handful of I-Pads did not receive the update. The list of these I-Pads was given to the DMS help desk. This issue is now resolved.

March 10, 2017 - Last night one of our district's two outgoing mail server experienced an outage, as such, some email sent via FirstClass to addresses outside of our district may not have been delivered. Service has been restored and we are continuing to monitor the status of our mail servers.

March 1, 2017 - We were notified by O'Hara that School Messenger attendance notifications have not been going out to parents. According to School Messenger Logs, this has been occurring since 2/8/2017. All other buildings are operating normally. We are currently monitoring O'Hara to see if the issue is now resolved. This issue is now resolved 3/7/2017.

February 28, 2017 - Schoology experienced an outage as a result of an outage at Amazon Web Services (AWS). Normal service has been restored.

February 24, 2017 - An issue was discovered that may prevent some users from accessing Google websites via the Google Chrome browser. This issue has been identified and resolved, if you experience this issue, please complete a help desk ticket.

February 23, 2017 - An issue that prevented some parents from receiving emails sent via PowerSchool has been identified and resolved.

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